About Raudel
As a dedicated Service Advisor with over 35 years of experience in Los Angeles, I am passionate about helping customers with their vehicles. I've spent a significant portion of my career at Cadillac Pasadena, providing great customer service and fostering strong relationships with my colleagues. My key strengths lie in my reliability, honesty, and unwavering commitment to hard work. I have a strong work ethic, an ability to get along with others, and a love for discussing anything and everything. I am also fluent in Spanish and GM Certified, and was recognized as Advisor of the Year. While my passion for the Dallas Cowboys and playing the guitar bring me joy, my true fulfillment comes from providing exceptional customer service. My goal is to build lasting relationships with my clients, ensuring they have a positive and memorable experience every time they visit our dealership. And while I may not be a professional blackjack player, I do enjoy the thrill of a good game every now and then, just like my beloved Dallas Cowboys.
Customer rating
4.8 / 5 based on 420 ratings (302 written reviews)
Recent reviews
Dealing with Raudel is always refreshing!
— Arthur Z. ,
Exceptional as always! I wouldn’t go anywhere else and Raudel provides quality customer service and communication regarding my car etc. Great Guy!
— Melinda O. ,
Great experience. Professional and courteous. Will definitely be back.
— Robert C. ,
My service advisor Raudel Macias took great care of me and my 2018 CTS. The service staff was very friendly and helpful while my car was being serviced. I would recommend your service department to my friends.
— Daniel R. ,
Wonderful! Very helpful and things were completed timely and he kept me informed.
— Lydia C. ,
Personality and He treats his customers well
— Lauro/Dora F. ,
He is always courteous & helpful!
— Gloria L. ,
Terrific advisor. Friendly, wealth of knowledge, and willing to assist to rectify my problem.
— Norair E. ,
EXcellent follow through
— Elton B. ,
I had an outstanding experience at Pasadena Cadillac service department.from the moment I arrived, the entire time was professional, courteous and excellent service. A special thank you to Raudel for keeping me informed throughout the entire process. I highly recommend this dealership service department to anyone looking for trustworthy and high quality service
— Charlene A. ,